HSMA 619 Health Systems Quality Management Practices
This course addresses topics in advanced Quality Management Practices ranging from the use
of quality improvement tools to ISO 9001:2015 to the latest developments in Quality
Management practices such as Quality 4.0. The focus of the delivery is on practical syndicate
exercises, case studies from a variety of organizations, challenges in the implementation of
advanced Quality Management Practices and interactive discussions on various techniques of
Quality Management. The course is structured in three modules; Introduction to Quality
Management, Advanced Quality Management Techniques and Application of Lean Six Sigma
problem solving methodology for achieving Operational and Service Excellence.
Distribution
3-0-3